An iPhone that was supplied on a contract 6 years ago and has been sitting in a drawer for the past 3 years, is almost certainly going to have an old version of iOS, and compatibility is not guaranteed!Īnyone who has had iPhones for many years knows that Apple definitely has a policy of helping old phones head into retirement and encourage a purchase of the latest model. Apple wants everyone to buy a new iPhone every 2 years at most. Currently all iPhones below 6S are now technically unsupported by Apple. They are so alike it’s not unusual for new Apple users to be unaware that there is even a difference.ĭifferent versions of iOS or an old iPhone?Įven when everything is set up correctly, if an iPhone has a different or old version of iOS to the parents’ or friends iPhones, this is a well-known Apple problem. Because Apple knows you probably don’t care much what it is apart from what it says. A blue bubble for sent iMessage and a green bubble for sent SMS and a fetching ambivalent grey for incoming messages. In their wisdom Apple have made the two virtually indistinguishable from each other – as a rule, save the colour of the message bubble. This application can send regular SMS – that are sent and received over the cellular network asynchronously, and iMessage which is an encrypted, synchronous, internet-based instant messenger. IPhones are equipped with a ‘unified messaging’ platform they call “Messages”. So if you don’t want to go with the reset option, read on… This is usually the safest method but we’ll try and explain here what is going on, as understanding the causes of the problem can help. If you want to use iMessage on a phone that has restricted internet access then you will need to become quite familiar with how it works. IMessage requires the phone to be connected to the internet at all times.
Quick Solution: The problems will almost always be fixed by resetting the iPhone to Factory Settings and setting it up from scratch with a new iCloud account that is unique to the phone and by making a couple of settings adjustments to the phone. Calls failing to connect or dropping within seconds of connecting.Calls to the phone ringing other phones in the house instead.SMS arriving but only when the phone gets home and connects to WiFi.Occasionally we have customers report one or more of the following problems, Almost invariably this will affect iPhones that have been handed down from a parent or android phones that have been set to use “Google Chat”.
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